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FAQs

For more information, click on any tab for questions related to that topic.
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What if I have problems placing my order?

If you have any issues placing your order, please contact us here>

Can I change what I have ordered?

Unfortunately, once you place an order you cannot change it. If you feel that you ordered something as a mistake, please contact us right away.

How do I cancel an order?

Unfortunately, once you place an order, we cannot cancel it. If you feel you placed an order as a mistake, please contact us right away.

What payment methods do you accept?

We currently accept Visa, Mastercard, and Discover.

Do you ship internationally?

Unfortunately, we do not ship internationally. We only ship to the United States.

Do you ship to all 50 states?

Yes, we ship to all 50 states including Peurto Rico

What shipping methods are available?

Currently, we offer UPS and USPS shipping. Shipping can take anywhere from 5-7 business days.

Do you offer express delivery?

We do not offer express delivery at this time.

Can I return my product?

Products can be returned in their original condition. They must be unused and unopened. To initiate a return, please contact us here.

Can I return a product I bought online in-store?

What do I do if I receive a faulty item or the wrong item?

If you received the wrong item or a damaged item, please contact us here.

How can I be sure your tomatoes are real San Marzano tomatoes from Italy? What does certified mean?

All of our San Marzano tomatoes are labeled with the Denominazione d’ Origine Protetta label. The DOP label guarantees that our San Marzano tomatoes are produced, processed and packaged in the Sarnese Nocerino area of Italy and according to tradition. Each step, from production to packaging, is regulated to ensure quality and legitimacy.

After I open a jarred product, how do I properly store them?

Always check the label of each product for proper storage procedures. Generally speaking, most jarred products need to be refrigerated after opening. In most cases, it is best to cover all remaining product with water or oil before refrigerating to preserve freshness. If the item is packed in brine or water, add water. If it is packed in an oil marinade, add oil (olive oil or vegetable oil).

Where can I find the country of origin of your products?

On each product page, we have an image to show the product’s country of origin.

Where can I buy your products in-store?

Our products are sold at many major grocery stores. To find where you can buy our products, click here.

Do your products contain nuts or other allergens?

In compliance with national labeling laws, all of our products clearly state any allergens used in the manufacturing of the product. Please read every ingredient statement for allergen declarations.

Are your products gluten-free?

Not all of our products are gluten-free. If the product is gluten-free, it will be marked on the packaging and we also include an icon on the product page to indicate that it is gluten-free. We strongly advise that you read the ingredients of the product before purchasing it. If you are unsure about a product, please contact us.

Are your products kosher?

Not all of our products are kosher certified. If the product is kosher, it will be marked on the packaging and we will also include an icon on the product page to indicated that is a certified kosher. If you are unsure about a product, please contact us.

Where can I find the nutrition facts of your products?

The nutrition facts of each product can be found on the product page under the tab Nutrition/Ingredients.

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