Shipping policy

Shipping Policy

At Flora Fine Foods, we do our best to process and ship orders as quickly and carefully as possible.

Order Processing

Most orders are processed within 1 to 3 business days after they are placed, excluding weekends and holidays. During peak seasons, promotional periods, or holidays, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Methods and Delivery Times

Shipping options and estimated delivery times are shown at checkout based on your shipping address and the available carriers.

Please note that delivery dates are estimates and are not guaranteed. Carrier delays may occur due to weather, holidays, high shipping volume, or other circumstances outside of our control.

Shipping Rates

Shipping rates are calculated at checkout based on the order size, weight, destination, and selected shipping method.

From time to time, Flora Fine Foods may offer free shipping promotions. Free shipping offers may be subject to minimum purchase requirements, product exclusions, or limited-time availability.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

Flora Fine Foods is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an incorrect address, refusal, or failed delivery attempt, additional shipping charges may apply to reship the order.

Perishable and Food Products

Because we sell food products, we take care to package orders appropriately for shipping. However, once an order leaves our facility, transit conditions are managed by the shipping carrier.

Please inspect your order upon delivery. If your order arrives damaged, missing items, or with a quality concern, please contact us within 48 hours of delivery so we can review the issue and assist you.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us with your order number and clear photos of the packaging and affected items.

We will review the situation and determine the best resolution, which may include a replacement, store credit, or refund, depending on the issue.

Lost or Delayed Packages

Once a package has been handed over to the carrier, Flora Fine Foods is not responsible for carrier delays, lost packages, or delivery issues outside of our control.

If your package appears delayed or lost, please contact the carrier directly using your tracking number. You may also contact us and we will do our best to assist with the carrier claim process when possible.

Order Changes and Cancellations

Please review your order carefully before submitting it. Once an order has been processed or shipped, we may not be able to make changes or cancel it.